Hi - I'm new to this forum but have been flying Yuneec products for a couple of years and have a 107 license. I wanted to try out the Autel Xstar and so far have only been running against a wall when trying to get support. Here is the problem. I purchased and Xstar new from Autel at the end of last month (in order to get the $ 150.00 rebate for 107 owners) but after unpacking the drone had to find out that he battery was totally gone. No lights - no charging - nothing. So let's try out the supposedly very good support and talk to someone who can help. I called many times the support hot line and all I got was the answering machine. I tried this for a couple of days. I also left an e- mail message about the problem with the battery and got an answer back that the RC had to be connected to the front of the unit (he guys we are talking about a dead battery) Then I sent an e-mail again and finally got a response that seemed to take care of the problem - so I sent in the requested invoice (their own invoice since I purchased this from Autel) as well as the SN. However, I have not heard back from Autel since - and no confirmation that the new battery was shipped.. Is this the famous support they have? I can still return the unit if they do not fix this problem but I really want to try it out. Any suggestions?