Question..... any of you that has had experiences with Autel customer support and them replacing items, how lo g does this take? I had my battery drop problems last week and called last Sunday. Dan at Autel exchanged emails with me that night and decided he needed to replace my two batteries. I sent the info and did t hear another word. I initiated a chat on Tuesday and inquired if they received my info since I hadn't received a confirmation. Dan then responded within a few minutes that he had put in the replacement batteries and would send me a tracking number when they shipped. I still haven't heard anything again almost a week later. I even sent Dan another email a couple days ago and asked for a time frame. So I guess I will ask here what what you guys have had for timeframes? Sent from my SAMSUNG-SM-N910A using Tapatalk
Pick up the phone and call them! Forget emails and chat. You have wasted a week by not picking up the phone. 844-692-8835
I did that several times. I actually right after posting this got a tracking numerous sent to me. Evidently it was mailed on the 24th. Haha Sent from my SAMSUNG-SM-N910A using Tapatalk