I called CS this morning- got an answering machine that stated all CS reps are busy at this time, Leave a message and a rep will call back when available. So I did. Dam in 56 minutes, Dan called me back! Now that's a company you want to do business with- Thank you Autel, for having the best there is- period.
Dan is a great rep, I don't think I have ever had to wait longer than an hour for Autel to return my call if they didn't pickup when I called. Love the CS for Autel, it was one of the main reasons I went with Autel and not the DJI (couldn't get them on the phone for almost a week).